Privacy Policy

Our Commitment to Privacy

synapse sov is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable regulations.

This policy applies to all personal data we process through our website and business operations.

1. Information We Collect

Personal Data You Provide

We collect information you voluntarily provide when you:

• Submit contact forms or inquiries
• Request quotes or consultations
• Subscribe to newsletters or updates
• Engage our services

This may include: Full name, email address, phone number, company name, job title, and message content.

Automatically Collected Data

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website and search terms
• Device information and operating system

2. How We Use Your Information

We process your personal data for the following purposes:

3. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for marketing communications or optional data processing
• Contract Performance: To deliver services you have requested or engaged us to provide
• Legitimate Interest: For business operations, security, and service improvement that don't override your privacy rights
• Legal Obligation: To comply with applicable laws, regulations, and legal processes

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

5. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure servers with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures

While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot provide absolute security of your data.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Contact inquiries: 3 years from last contact
• Client records: 5 years after project completion
• Financial records: 7 years (legal requirement)
• Marketing data: Until consent is withdrawn

After retention periods expire, we securely delete or anonymize your data.

7. Your Privacy Rights

Under Singapore's PDPA and other applicable laws, you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request limitation on how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications or optional processing

To exercise these rights, contact us at: [email protected]

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top indicates when the policy was last revised. Material changes will be communicated through our website or via email to registered users.