Terms of Service

Introduction

These Terms of Service govern your use of the synapse sov website and AI implementation services. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully. If you do not agree with any part of these terms, you should not use our website or services.

1. Definitions

• "Services" refers to AI implementation services, consulting, and related offerings provided by synapse sov
• "Website" means the synapse sov website and all associated pages
• "User" or "You" means any person accessing our website or using our services
• "We," "Us," or "Our" refers to synapse sov
• "Content" includes all text, images, software, and materials on our website
• "Agreement" means the service agreement entered into for specific implementations

2. Use of Services

Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. By using our website or services, you represent that you meet these requirements.

Account Registration

When engaging our services, you may be required to provide accurate and complete information. You are responsible for maintaining the confidentiality of any account credentials and for all activities under your account.

Service Scope

Our services are provided as described in individual service agreements. We reserve the right to modify, suspend, or discontinue services with reasonable notice. Specific deliverables, timelines, and pricing are defined in project-specific agreements.

3. Prohibited Uses

You may not use our website or services to:

• Violate any applicable laws, regulations, or third-party rights
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt unauthorized access to our systems or networks
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm other users or our staff
• Use automated systems to scrape or collect data without permission
• Resell or redistribute our services without authorization

4. Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, software, and documentation, is the property of synapse sov and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business evaluation purposes. This license does not permit commercial use or redistribution of our content.

Client Work Product

Intellectual property rights in deliverables created specifically for clients under service agreements will be addressed in those agreements. Generally, clients receive rights to use deliverables for their business purposes, while we retain rights to underlying methodologies and tools.

5. Payment and Invoicing

Pricing and payment terms for services are specified in individual service agreements. General payment terms include:

• Prices are quoted in Singapore Dollars (SGD) unless otherwise stated
• Payment is due according to invoice terms, typically within 30 days
• Late payments may incur interest charges as permitted by law
• We reserve the right to suspend services for non-payment
• Refunds are provided according to the refund policy in service agreements

6. Disclaimers and Limitations

Service Disclaimer

Our website and services are provided "as is" without warranties of any kind, express or implied. We do not warrant that our website will be uninterrupted, error-free, or secure. While we make reasonable efforts to provide accurate information, we do not guarantee the completeness or accuracy of website content.

No Guarantee of Results

AI implementation outcomes depend on numerous factors including data quality, organizational readiness, and user engagement. We provide professional services using industry best practices but cannot guarantee specific business results or return on investment.

Limitation of Liability

To the maximum extent permitted by law, our liability for any claims arising from our services is limited to the fees paid for those services. We are not liable for indirect, incidental, special, or consequential damages including lost profits, data loss, or business interruption.

7. Confidentiality

During service delivery, we may have access to confidential client information. We commit to:

• Maintain confidentiality of proprietary information
• Use confidential information only for service delivery
• Implement appropriate security measures
• Return or destroy confidential materials upon project completion

Detailed confidentiality obligations are specified in service agreements and may include separate non-disclosure agreements for sensitive projects.

8. Termination

By User

You may discontinue use of our website at any time. Service agreements may include specific termination provisions, notice periods, and fees for early termination.

By Us

We may terminate or suspend your access to our website or services immediately if you violate these terms, engage in prohibited activities, or fail to meet payment obligations. We may also terminate service agreements with appropriate notice as specified in those agreements.

Effect of Termination

Upon termination, your right to use our website and services ceases immediately. Provisions regarding confidentiality, intellectual property, limitation of liability, and dispute resolution survive termination.

9. Dispute Resolution

Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith resolution through direct discussion.

Governing Law

These terms are governed by the laws of Singapore. Any disputes will be subject to the exclusive jurisdiction of Singapore courts.

Arbitration

Service agreements may include arbitration clauses for dispute resolution. Arbitration proceedings, if applicable, will be conducted in Singapore in accordance with Singapore International Arbitration Centre rules.

10. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated through our website or via email to registered users. The "Last Updated" date indicates when terms were last revised.

Continued use of our website or services after changes constitutes acceptance of modified terms. If you do not agree with changes, you should discontinue use.

11. General Provisions

Entire Agreement

These terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and synapse sov regarding website use and services.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

No Waiver

Failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future.

Assignment

You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations to any successor entity.